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We have several options that you may upgrade: 
    <u>Overnight</u> and <u>Expedited shipping</u> options are available at competitive rates. Some items that are not in stock are sourced as 
    expedited items, meaning they will be processed the same day. If an item is <u>backordered</u>, coming from Germany it will 
    be processed the same business day that your order was placed. It will not arrive to us <u>expedited or overnight</u> to ship to your 
    location until we receive it. This process can take up to 60 days, not all orders take 60 days. Some orders take 15 - 20 days 
    to receive but we want to make sure your requests are not ignored or overpaid for unnecessary shipping costs. Since every order 
    is different we will reach out and update you on it's progress. At this point <u>overnight and expedited</u> will be used to get the item
    to you earlier than declared.
Can you track your status?
    Yes , we can check on your status for but it's based on an ETA since all order can differ. 
Oversized items & Freight shipping options:
    All items that are large like windshields, bumpers , wheels, and tiers are considered oversized. Basically anything that exceeds a 
    size that is not available to be shipped by mail would be categorized as oversized and need to be shipped as <u>freight class</u>. We are
    happy to ship these oversized items but they are not eligible for free or expedited shipping. They all will follow ground transit times
    shown in the map above. There are times where UPS or other carriers will contact customers to schedule an appointment to deliver large
    items, please make sure that your contact information is up to date and accurate. There is a 125.00 re-delivery fee if you miss your 
    original appointment you have set up with the carrier. Please be accurate when it comes to delivery times and location!
Alaska, Hawaii, Puerto Rico, and other US territories 
    Sorry, We do not ship internationally. if your order is placed in these locations we are currently not set up with our carriers to ship there yet. 
    This does not mean we won't have this feature in the future. 

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OTHER SHIPPING INFO:

• In stock orders placed Monday - Friday by 12:30 PM will shipped same day unless it's a holiday.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 5-7 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 10-15 business days to arrive and will shipped to you immediately.
• Depending upon location, ground shipments usually take 1-3 working days.
• Your order may be shipped Overnight for an additional cost.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for ground and oversize orders.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• We do not ship internationally.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.

STANDARD RETURNS

Our standard return policy covers free-prepaid shipping if the ORDER IS DEEMED OUR FAULT, to avoid high priced shipping rates and printing labels for our customers, the way we are able keep your prices low is through a 20% restocking fee for all items returned.

• All Items returned are subject to 20% restocking fee
• A copy of the invoice will need to be included with the return
• Items need to be in original packaging
• Items should have the original labels and stickers
• Items may not show any physical damage or signs of installation
• Items may not exceed 120 days from the date received by currier
• All returns are subjected to a visual inspection
• Special Orders may not exceed 60 days from date received by currier

NON-RETURNABLE

• Any used items are considered non-returnable
• Items that are electrical parts are not refundable or returnable
• Items that are VIN coded, control modules or units etc.
• BMW Special tools
• Items that have been painted, paints, or installed
• Items that have been modified to fit
• HAZMAT items (airbags, batteries, seat belts/tensioner)
• Software, updates, or navigational systems
• Hardware: nuts, bolts, and screws etc.
• Items that are SMG packages or kits lifestyle

DAMAGED RETURNS

Sometimes Items get damaged along the way, we get it. We are here to help resolve issues that may arise along the way. Items that are received damaged are deemed valid for returns. Please make sure to email us at [email protected] if you have received a damaged item. It is important to report any damaged items within 48 hours from the time received along with photos of the damaged item along with photos of the package. This will allow us to properly process an RMA for your return. Please note that damaged Items that exceed 48 hours are not eligible for returns.

All orders are protected by Extend.

If you need to file a claim, please visit the Extend Customer Claims Portal or call the toll-free number at (877) 248-7707 between 9:00 AM and 5:00 PM CST, Monday through Friday. If you have any additional questions about Shipping Protection, please visit the Extend Shopper’s Guide.

Once your customer’s claim is approved, Extend will send them a virtual card equal to the order amount that was protected by Extend. This should include the original cost of the items purchased, taxes, and the shipping fee.

• An RMA request within 48 hours of receiving the part
• Photos are needed to verify damaged items & packaging
• A copy of the invoice will need to be included with the return

WRONG ITEM RETURNS

Please email us at [email protected] if you have received a wrong item, we will verify your order and request the following. A Photo are needed to verify the items were wrongfully sent. We will also ask you to send photos of your receipt and the items. Once we have processed this information, we will issue you a FREE return slip along with instructions for shipping the item back. Any Items that exceed 48 hours are not eligible for returns.

• An RMA request within 48 hours of receiving the part.
• Photo is needed to verify wrong items
• A copy of the invoice will need to be included with the return

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 20% may apply.

Core Return Policy

We accept any returns that are within 120 days of delivery date excluding items listed in non-returnable section. If there is an item you would like to return, please verify that it is in the original & resalable condition. The items should not have any physical damage or visual signs of installation. All parts returned are inspected by our RMA department, parts should be complete included in the original packaging along with proof or purchase. This includes the original BMW barcodes, stickers, or labels. This will allow us verify your purchase and allow us to restock the item sent back BMW. Please keep in mind we do reserve the right to refuse any returned part or parts we find have been installed, used or do not meet the above criteria.